Frequently asked questions

For items delivered with installation, allow approximately 3–7 business days in the Seoul metropolitan area, 5–10 business days in other regions, and 15 business days for Jeju, counted from the first business day after ordering. Weekends and public holidays are excluded. Holidays, weather and product preparation may extend the schedule. The installer calls 1–2 days before the visit.

In the Seoul metropolitan area, you may request a date at least 7 business days after ordering. Add your preferred date to the delivery instructions and we will check the schedule. In other mainland regions, we do not guarantee a fixed installation date. You can leave a preferred date, and we will arrange that day or the earliest available date afterward. We cannot promise a specific time of day because the installer follows a delivery route.

Yes, Saturday delivery and installation are available when the installer’s route in your area permits. Please add a Saturday request to your delivery instructions when ordering.

The installer will call 1–2 days before the visit to confirm the item, address and schedule. If you miss the call, please call back using the number provided. Installation may be delayed until the arrangements are confirmed.

Items delivered by an installer are not sent by ordinary parcel service, so there is no parcel tracking number. The installer confirms the visit by phone. For parcel items such as the memory-foam roll-pack mattress, use the tracking information from your seller.

The charge depends on the product, size and installation area. Please check the product page for the charge applicable to your address. Extra carrying costs may apply where a lift cannot be used or access is difficult; tell us before ordering if stairs or the entrance are narrow.

No. The quoted charge also covers the installer’s visit and delivery of the item, so it is the same if you request delivery without assembly. If you would rather collect it from our factory, contact customer service to book a pickup in advance.

You need to arrange disposal registration and collection yourself. For an ordinary mattress no larger than the newly ordered item, our installer can move up to the number of mattresses ordered to the designated disposal area on the ground floor. Please remove covers, pads and waterproof protectors beforehand. Frames and stone or heated-stone beds are not eligible. Moving costs KRW 5,000 per mattress and may be unavailable if the route is too narrow or unsafe.

We install in most areas, including Jeju. Some islands and locations with difficult vehicle access may be excluded. Send us the address before ordering if you are unsure.

Contact the seller or customer service as soon as possible. We can check a change before the product is loaded onto the installer’s vehicle. After loading, a change may not be possible or may incur extra transport costs.

If the first order has not yet been loaded, we can check whether the items can be installed on the same visit. Each product may still have its own delivery and installation charge. Please provide both order numbers.

It depends on the product and selected option. Some frames are sold on their own, while others let you choose a mattress. Check the product title and order options for whether a mattress is included.

Yes, selected frames are available without a mattress. Check the options for the model you like, or tell us its name if you cannot find a frame-only option.

Dimensions vary by mattress construction, chosen filling and frame model. Start with the size chart on the product page. If you need another measurement, such as drawer clearance or headboard height, send us the model name.

The feel differs by model, body weight and sleeping position. If you prefer a firmer feel, start with our Bonnell spring models. Tell us what feels uncomfortable about your current mattress and we can help compare options.

Yes, at a normal temperature. Avoid prolonged use at high heat because it may affect mattress materials. Please also follow the electric blanket’s own instructions.

If you notice a smell from new fabric or wood, open the windows and let the room air out. Do not spray deodorizer directly on the bed or wipe the material with a wet cloth; moisture can make the smell linger. Contact customer service if it remains uncomfortable after ventilation.

Our mattresses are made for ordinary use by an adult. There is no single weight limit that applies to every model: how and where you sit or lie, frequency of use and the support beneath the mattress also matter. If you want firmer support or have a particular concern, tell us which model you are considering.

The socket is designed for Korean-standard plugs. Some overseas plugs have different pin dimensions, so do not force one in. If a Korean-standard plug also does not fit, send us photos of the plug and socket for a check.

Contact the seller or HAPOS customer service at 1544-8167 or cs@hapos.co.kr. Include the purchaser’s name, product name and a photo or video of the issue. We will check it and explain whether a part can be sent or an installer needs to visit.

Free service for a product defect is available for one year. We first check the condition and cause of the issue. Damage from impacts, moisture or use may require a paid repair, and we will tell you the cost before proceeding.

Send us the model name and a photo or video showing the light problem. Components and wiring differ between models, so we need to check whether the light alone can be replaced. We will then explain the available part or visit service.

Send a photo of the missing or damaged area and your order information to the seller or customer service. We will compare the delivered item with the options ordered. Bedding and props shown in styling photos may not be included; check the product page for the actual contents.

We can check changes before the product is loaded for delivery. A price difference or seller system may require cancelling the order and placing a new one. Please contact us as soon as you can.

Request cancellation through the seller as soon as possible. Conditions differ before and after the product has been loaded and delivery has begun. After loading, actual transport and collection costs may apply; we will check the order status and explain them.

We need to check the reason and the product’s condition first. A change of color or size is handled differently from a defect or an incorrect delivery. Contact the seller or customer service before dismantling or moving the item yourself.

Send photos or a video of the problem so we can check the cause. A product defect is handled differently from damage during self-installation; repairs for installation damage may have a charge.